Customer Responsibilities

1. Present your library card to borrow materials. Present your card to use the computers, if requested.
2. Immediately report a lost or stolen library card. When obtaining a replacement card, bring photo identification. Parents requesting replacement cards for minors must show photo identification.
3. Immediately report address changes, showing appropriate and required proof of the new address.
4. Check out all materials on the Library's circulation system prior to exiting the building. The Library reserves the right to require persons entering or exiting the building to open and disclose the contents of any bags, purses, briefcases, and other containers which are being carried by or are in the possession of the persons.
5. Ensure all materials borrowed are returned on time.
6. Pay fees for overdue items. The Library reserves the right to block checkouts when fees exceed a set amount.
7. Pay for loss or any damage of borrowed materials that results in replacement, repairs, cleaning or reprocessing.

Customer code of conduct

This code of conduct has been adopted for the comfort and protection of all those using the library. We ask for customer cooperation in maintaining a pleasant atmosphere conducive to the effective use of the library. Conduct that demonstrates appropriate decorum, respect and civility toward other library patrons; as well as library employees, volunteers and contractors is required at all times.

1. Code for parents

1. Be responsible for what my children borrow, read, listen to, and view.
2. Pick up my children by closing time. The police will be called if the child is not picked up by closing time.
3. Ensure my children age 8 and under are attended at all times and that my children age 9 to 12 are not left unattended for more than 1 hour.

2. Code for computer resources and internet access

In accord with its commitment and continued efforts to provide access to informational, educational, cultural, and recreational resources and services for the community, the Fayetteville Public Library (“FPL”) makes available computer resources to patrons.  In providing access to computer resources, the FPL supports the principles expressed in the American Library Association’s Library Bill of Rights, Freedom to Read, and Freedom to View statements, and adheres to relevant provisions of federal and state law.

All persons using the FPL’s computer lab, workstations or laptops (“users”) must have a valid FPL library card in good standing or a visitor’s pass. These users and users of the FPL wireless network do hereby agree to adhere to the following conduct code:

1. Use computers for lawful purposes only.
2. Refrain from viewing pornographic visual materials or content that by contemporary community standards would be considered obscene.
3. Users will access FPL computer resources with their own library card or guest pass only. Using another person’s library card or guest pass is not permitted.
4. Users are responsible for any damage caused to computer equipment/hardware and/or software.
5. Users will respect and abide by copyright laws and licensing agreements.
6. Users will not make any attempt to gain unauthorized access to restricted files or networks, or to damage or modify computer equipment or software.
7. Users will comply with any time limitations on computer access/usage implemented by FPL staff. 
8. Users will respect the privacy of others and refrain from attempting to view or read materials being used/accessed by others.
9. Users must save data only to removable storage devices.  Data may not be saved to library hard drives.
10. Users must establish a print payment account in order to print from computers.  Refunds will not be given on account balances. 
11. Minors are only permitted to access filtered Internet.
12. Users age 18 and older may request the use of unfiltered Internet for research purposes.
13. Unsupervised users under age 12 may access workstations in the Children’s Library only. 
14. Users under age 12 must be accompanied by an adult when accessing computers in areas of the library beyond the Children’s Library.
15. Only users age 12 and under may access computers in the KidTech area of the Children’s Library.
16. Only users ages 12-18 may access computers in the Young Adult area. 
17. FPL is not responsible for damage or loss caused by viruses. 
18. Some workstations have dedicated functions and use may be restricted to those functions. All others may be asked to yield the workstation.
1. Assistive technology computers are intended for the use of persons whose physical needs require these functions.
2. Workstations with dedicated microfilm equipment are intended for the use of the microfilm collection.
3. “Research Computers” are intended for mediated staff/customer searching and assistance.
19. Users must wear headphones or earbuds for any programs requiring sound and keep the volume at a level that does not disturb other users.  Headphones and earbuds may be purchased at service desks.
20. Do not access materials resulting, or which may result, in the disruption of library services (including the display of graphics either illegal or obscene according to local community standards); or allow the access by minors to “materials harmful to minors,” as defined by law.
21. Users will terminate their computer session and leave the computer terminal area upon request by FPL staff. 
22. Users may have Internet and/or library privileges suspended or revoked for failing to comply with library policies and/or staff decisions.

Use of library computers, including checkout of FPL laptops for in-library use is on a first come, first serve basis.  Reservations are not available.  There is a two-hour time limit for the total amount of computer access per day.  Library staff may provide assistance to users of computer resources to the extent time and customer demand allows.

Visitors who do not have a FPL card may obtain a visitor’s pass at the Reference Desk. A valid ID, e.g. a driver's license may be requested. A visitor’s pass is intended for customers 18 years or older who are traveling through the area and who do not use the Fayetteville Public Library routinely and is valid for up to 60 minutes of computer access per day. One pass per person per day.

3. Code for personal conduct. Examples of unacceptable behavior or activity include, but are not limited to:

1. Leaving children age 8 and under unattended
2. Leaving children ages 9 through 12 unattended for more than one hour
3. Leaving children at the library after closing
4. Use of library terraces by children under 13 without active supervision of a parent or adult guardian
5. Leaving vulnerable adults unsupervised or unattended
6. Cell phones and pagers must be turned to silent or vibrate. Use is limited to designated areas
7. Listening to devices playing voice or music without headphones
8. Smoking, soliciting , selling, skateboarding or skating, consuming intoxicants, intoxication, spitting, sleeping, loitering, petitioning or campaigning on premises*
9. Leaving unattended items
10. Annoying, harassing, or threatening another person
11. Physical, sexual, or verbal abuse of another person
12. Interfering with others' use of the library through poor personal hygiene
13. Eating and/or drinking except in the café and library terrace on the first floor
14. Leaving automobiles in the parking deck overnight or for extended periods when the library is closed
15. Demonstrating or picketing inside the building or in such a way as to block access to the building
16. Carrying weapons of any type
17. Defacing, damaging, rearranging or stealing library or City of Fayetteville property
18. Uttering profane, obscene, or injurious language
19. Not following the library's “Computer Resources and Internet Access” policy
20. Not wearing proper attire. Footwear, shirts/blouses and pants/skirts/dresses are required at all times
21. Disturbing public peace by persistent loud, annoying or aggressive conduct
22. Bringing animals into the building, except Seeing Eye dogs or by invitation for a program
23. Tying-up dogs or cats on library property as per City of Fayetteville leash law ordinance
24. Being in an unauthorized area of the library, or remaining in an area after its closing; staying in the building when requested to leave during emergency situations or drills
25. Engaging in any activities while on Library premises that are not related to the proper use of the Library
    
    *Premises is defined as all property up to but not including the public sidewalk.