Treating people well : the extraordinary power of civility at work and in life / Lea Berman and Jeremy Bernard ; foreword by Laura Bush.

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  • Additional Information
    • Publication Information:
      First Scribner hardcover edition.
    • Abstract:
      Summary: "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher.
    • Content Notes:
      Begin with confidence -- Humor and charm, the great equalizers -- The quiet power of consistency -- Listen first, talk later -- Radiate calm -- Handle conflict diplomatically -- Honesty is the best policy (except when it isn't) -- The gift of loyalty -- Own your mistakes -- Keep smiling, and other ways to deal with difficult people -- Virtual manners -- Details matter.
    • Notes:
      Includes bibliographical references (pages 223-226).
    • ISBN:
      9781501157981
      1501157981
      9781501157998
      150115799X
    • Accession Number:
      2017061756
    • Accession Number:
      ocn980525560
      980525560
    • Accession Number:
      fay.592580
  • Citations
    • ABNT:
      BERMAN, L.; BERNARD, J. Treating people well : the extraordinary power of civility at work and in life. [s. l.]: Scribner, 2018. ISBN 9781501157981. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580. Acesso em: 7 dez. 2019.
    • AMA:
      Berman L, Bernard J. Treating People Well : The Extraordinary Power of Civility at Work and in Life. Scribner; 2018. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580. Accessed December 7, 2019.
    • APA:
      Berman, L., & Bernard, J. (2018). Treating people well : the extraordinary power of civility at work and in life. Scribner. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580
    • Chicago/Turabian: Author-Date:
      Berman, Lea, and Jeremy Bernard. 2018. Treating People Well : The Extraordinary Power of Civility at Work and in Life. Scribner. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580.
    • Harvard:
      Berman, L. and Bernard, J. (2018) Treating people well : the extraordinary power of civility at work and in life. Scribner. Available at: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580 (Accessed: 7 December 2019).
    • Harvard: Australian:
      Berman, L & Bernard, J 2018, Treating people well : the extraordinary power of civility at work and in life, Scribner, viewed 7 December 2019, .
    • MLA:
      Berman, Lea, and Jeremy Bernard. Treating People Well : The Extraordinary Power of Civility at Work and in Life. Scribner, 2018. EBSCOhost, search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580.
    • Chicago/Turabian: Humanities:
      Berman, Lea, and Jeremy Bernard. Treating People Well : The Extraordinary Power of Civility at Work and in Life. Scribner, 2018. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580.
    • Vancouver/ICMJE:
      Berman L, Bernard J. Treating people well : the extraordinary power of civility at work and in life [Internet]. Scribner; 2018 [cited 2019 Dec 7]. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=cat05595a&AN=fay.592580

Reviews

LJ Reviews 2017 November #2

Coauthors Berman and Bernard write from the experience of being White House social secretaries and special assistants to presidents George W. Bush and Barack Obama, respectively. Their roles were not only to assist in social and political functions but to ensure that attendees were taken care of and had a positive experience. With this book, they've condensed their knowledge with the aim of helping readers treat others with dignity and show a willingness to listen and collaborate. They address and elaborate on 12 cornerstones of civility, including handling conflict diplomatically, owning one's mistakes, and radiating calm. VERDICT Excellent in terms of getting the "inside scoop" on the White House and training oneself to deal with all kinds of people.

Copyright 2017 Library Journal.