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Fayetteville Public Library

Custodian

Job Description

Exempt: No

Department: Facilities

Reports To:  Manager, Building Services

Location: Fayetteville Public Library

Rate of Pay: Starting at $11.48 - $13.20 per hour | 40 hours per week

Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off

Safety Sensitive: No

GENERAL DESCRIPTION OF POSITION

As a custodian, you help create an experience that makes our community say, "I love Fayetteville Public Library!" When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

As a custodian, you will enhance the customer experience by providing a superior level of cleaning quality and maintaining the library in like-new condition through excellent housekeeping practices. You understand that safety is our top priority and practice safe behaviors in everything that you do and assist in providing a safe and secure environment for the Library visitors, volunteers, and staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Performs daily cleaning procedures within time limits and accordance with FPL policy in assigned areas.

2. Clean all public and staff bathrooms, restock supplies, empty the trash, and prep for opening.

3. Sweep and mop all hard surface floors, auto scrub and buff terrazzo, clean conveyor hallway.

4. Vacuum all soft surface floors, computers, card catalog, and upholstery.

5. Clean and/or polish all stainless-steel including elevators, stairways, glass, doors, wood surfaces and security gates.

6. Take out any recyclables, pick up stray trash in parking deck, empty all parking-deck trash cans, and clean cans as needed.

7. Help keep the library a "green" building by using only approved, "green" products.

8. Collect all office refuse keeping trash separate from recyclables.

9. Demonstrate knowledge of safety equipment and procedures. Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library. Maintain all equipment in like new condition.

10. Complete any laundry.

11. Sweep and mop staff kitchen, wash dishes when dishwasher is full, empty dishwasher after clean cycle ends.

12. Respond to staff housekeeping requests as appropriate.

13. Setup meeting rooms and special events.

14. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned. Monitor volunteers on special projects as needed. Report training issues to Building Services Manager.

15. Effectively communicate to customers regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns.

16. Monitor library physical security. Report safety and security issues to the manager. Prepare accurate and detailed incident reports as assigned.

17. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency. Seek out areas that require cleaning and take initiative to complete task.

18. Conduct special projects as assigned.

19. Protect library assets and ensure building security by monitoring security gates, adhering to library policies, and following appropriate closing procedure.

20. Model and support library brand at all times. Represent your department on various library committees as assigned.

21. Assist in safety and security planning and implementation. Carry out emergency procedures.

22. Perform landscaping jobs as needed i.e. weeding, watering, sprinkler system maintenance, etc.

23. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

24. Report to work punctually, dressed in approved uniform, and fully prepared for each scheduled shift.

25. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is frequently exposed to work near moving mechanical parts; and occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to stand, walk, use hands to finger, handle, or feel; regularly required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear; and occasionally required to sit, taste or smell. The employee must occasionally lift and/or move up to 100 pounds; regularly lift and/or move up to 25 pounds; continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

ADDITIONAL INFORMATION

All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.

Minimum Qualifications:

1. Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, plus 2 years related experience and/or training, or equivalent combination of education and experience. Formal training in custodial related field is a plus.

2. Intermediate language skills including the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

3. Must have ability to effectively communicate orally and in writing. Ability to read and understand simple instructions, simple correspondence, notes, letters and memos.

4. Basic mathematical skills including the ability to add and subtract, and to measure weights and volumes such as fluid ounces, gallons, and pounds.

5. Basic reasoning skills including the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions, ability to plan and prioritize short-term and long-term tasks, and ability to problem solve.

6. Minimum computer skills including the ability to send and receive e-mail and give reports and up-dates via e-mail.

7. Intermediate mechanical skills including the ability to operate power tools independently and under supervision, ability to help maintain library facilities and equipment, and ability to troubleshoot.

8.  Basic customer service skills including the ability to interact with external customers using exemplary customer service skills.

9. Must be able to handle/interact with all chemicals used (i.e. bleach, wax, etc).

Other Skills and Abilities:

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

2. Ability to work both independently and as an effective and valued team member.

3. Strong organizational, time management, and interpersonal skills.

4. Ability to learn and carry out emergency procedures.

5. Multilingual skills a plus.

Work Environment:

1. Ability to consistently tolerate an office environment with typical HVAC performance, ability to function well with the noise level typically associated with an office environment.  Must be able to occasionally tolerate some loud noise from large equipment such as cleaning, HVAC, power washers, drills, leaf blowers, etc.

TO APPLY:

Please send completed PDF iconApplication résumé, and cover letter to:

Ramonica Duarte, HR Manager, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701. Applications materials may be emailed to Ramonica at rduarte@faylib.org.


Fayetteville Public Library

IT AV Support Technician

Job Description

 Exempt:                                  No

Department:                           Information Technology

Reports To:                            Manager, Information Technology

Location:                                Fayetteville Public Library

Rate of Pay:                            Starting at $13.92 - $16.00 per hour | 20 hours per week

Benefits:                                 Paid Time Off (Vacation, Sick, and Holiday Pay)

Safety Sensitive:                    No

 

GENERAL DESCRIPTION OF POSITION

As an IT AV Support Technician, you help create an experience that makes our community say, "I love Fayetteville Public Library!" When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

As an IT Audio-Visual Support Technician, you are responsible for assisting in identifying audio visual needs for library events including setting up, running and taking down library-owned audio-visual equipment for these events in a timely and professional manner. You will work closely with IT management to support the audio-visual needs of the library. This includes running audio visual equipment for events, providing routine maintenance on equipment and replacing when necessary. As an IT Audio-Visual Support Technician, you should be familiar with audio visual industry standards as set by ANSI/InfoComm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Setup and operate AV equipment such as soundboard/mixer, EQ, mics, speakers (indoor, outdoor, large venue, portable).

2. Be the first line of AV support for staff and patron issues.

3. Install new hardware and software as directed.

4. Provide front-of-house audio engineering services for indoor and outdoor library events.

5. Setup A/V gear and run cameras and switcher for weekly live streaming of library events.

6. Assist internal customers in person, via email, and by phone.

7. Assist in development of original digital content (videos, podcasts, etc).

8. Provide support and troubleshoot library AV systems.

9. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

10. Demonstrated knowledge of safety equipment and procedures. Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library. Maintain all equipment in like new condition.

11. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned.

12. Conduct special projects as assigned.

13. Represent your department on various library committees as assigned.

14. Assume personal responsibility for building maintenance and solving minor issues and problems.

15. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel; regularly required to sit; frequently required to reach with hands and arms, talk or hear; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

ADDITIONAL INFORMATION

All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.

Minimum Qualifications:

1. High school or GED, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

2. Minimum age to meet AOSH requirements for working near an automated conveyor and sorting system.

3. Intermediate computer and software skills including experience with Microsoft operating systems, Office Software, and Programming Languages. Understanding of basic networking concepts.

4. Must have ability to effectively communicate orally and in writing.

5. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

6. Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.

7. Basic library skills including the ability to alphabetize a set of books or library materials by title or author, accurately file, and put a set of books or other library materials in alphanumeric order.

Other Skills and Abilities:

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

2. Ability to work both independently and as an effective and valued team member.

3. Strong organizational, time management, and interpersonal skills.

4. Strong desire to learn about library information systems.

5. Ability to learn and carry out emergency procedures.

6. Multilingual skills a plus.

Work Environment:

1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.

2. While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate

 

TO APPLY:

Please send completed PDF iconApplication résumé, and cover letter to:

Ramonica Duarte, HR Manager, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701. Applications materials may be emailed to Ramonica at rduarte@faylib.org.