IT Systems Administrator

                       

GENERAL DESCRIPTION OF POSITION

Administer tier I, II, and III level support typical for an IT department including reliable and responsive support to 200+ staff and public workstations and back-end systems; troubleshooting and solving hardware and software problems; and performing software and hardware installs and upgrades.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Administer Tier I, II and III level of support typical for an IT department by determination of the level of priority; directly provide support; or assignment of tickets to part-time IT staff.
  2. Primary administrator of all back-end IT server infrastructure including Active Directory, Exchange, SharePoint, and SQL server systems.
  3. Troubleshoot hardware, software and printing problems.
  4. Perform hardware & software installs and upgrades.
  5. Harden systems through use of security and lockdown tools.
  6. Document software and hardware methods/procedures.
  7. Maintain the self-check stations and RFID equipment.
  8. Administer public computing access control and print management system.
  9. Ensure integrity and timeliness of critical system backups.
  10. Network administration and switch configuration.
  11. Train staff on existing and new technologies.
  12. Respond to after hours and weekend emergency requests for IT support.
  13. Assist IT Department Director and Manager in researching purchasing decisions.
  14. Assume delegation of Manager, Information Technology as needed.
  15. Pursue professional development which may include travel to keep informed of current and emerging library trends.
  16. Supervise part-time and volunteer IT staff.
  17. Be available and willing to make presentations to staff and managers.

 

SECONDARY DUTIES AND RESPONSIBILITIES

  1. Assist with AV productions and event setups as needed.
  2. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.
  3. Assist in hiring part-time IT staff.
  4. Serve on and/or chair library committees.
  5. Perform any other related duties as required or assigned.

 

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as computer science, engineering, mathematics, etc. Equivalent to four years of college, plus 2 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.

 

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

MCSE or MCSA or equivalent; CCNE or CCNA or equivalent.  Valid driver’s license.

 

SOFTWARE SKILLS REQUIRED

Advanced: Server OS administration, Server Virtualization, Exchange and SharePoint administration, SQL Database administration

Intermediate: Contact Management, Presentation/PowerPoint

Basic: Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing

 

OTHER SKILLS AND ABILITIES

  1. Knowledge of workstation imaging and security software preferred.
  2. Knowledge of Virtual Machines and Storage Area Networks preferred.
  3. Ability to create and test network cables preferred.
  4. Experience with audio visual systems preferred.
  5. Experience with RFID preferred.
  6. Ability to provide own cell phone.
  7. Strong organizational and time management skills.
  8. Work both independently and as part of a team.
  9. Must be able to work some evenings and weekends and respond 24x7.

Physical Demands:

  1. Physical abilities to continuously sit, stand and move between various locations within the library; use arms, hands and fingers to handle, feel, reach, climb or balance; stoop, kneel or crouch when working.  Ability to frequently work on a computer; and answer the telephone. 
  2. Frequently lift up to 50 pounds. Occasionally lift up to 100 pounds with another person. Occasionally lift and/or move over 100 pounds by deploying team-lifting principles to ensure personnel and equipment safety.
  3. Color vision.

Work Environment:

  1. Work environment is generally quiet, but can on occasion generate moderate to loud noise. 
  2. Ability to occasionally work near moving mechanical parts.  Ability to occasionally work in precarious places and around fumes and toxic chemicals.  Ability to regularly work with computer equipment and risk electrical shock.

COMPENSATION                                                                                       

$41,500-$62,250

 

TO APPLY:

Send cover letter, resume, and application to:

Sharon Daniel

Fayetteville Public Library

401 W Mountain Street

Fayetteville, AR  72701

sdaniel@faylib.org

POSITION OPEN UNTIL FILLED

IT Systems Administrator.pdf

 


 

Manager, Youth & Teen Services

 

The Fayetteville Public Library, in scenic Northwest Arkansas, is seeking an innovative and collaborative Manager of Youth and Teen Services to develop and support customer-oriented library services.

 

Picture yourself in the 2005 Library Journal “Library of the Year” located in a charming college town listed as a “best place to live” three years in a row by US News & World Report.  Join our dream team, where imagination, creativity, and knowledge are rewarded.  We seek a vibrant individual who will help us take our library to the next level as we undertake a 70,000 square foot expansion. Flexibility, excellent customer service, and the ability to have fun required. 

 

The Library serves its diverse community without regard to age, race, gender, ethnicity or income. It is open seven days (64 hours) a week and provides online access 24 hours a day.  On average, 185 people visit the library each hour and, in 2017, 73,527 people attended 1,629 programs, including one of the largest Summer Reading programs in Arkansas.   The library has over 90,000 registered cardholders, including student icards, who borrowed nearly 1,200,000 items in 2017.   

 

GENERAL DESCRIPTION OF POSITION

Direct activities within the Youth Services Department. Supervise Librarians, Assistant Librarians, Library Associates and Assistant Manager of Youth & Teen Services in support of these functions. Manage optimal workflow and staffing patterns. Train staff members on all aspects of library services, including reference, readers' advisory, and youth programming to deliver high quality customer service.  Manage the acquisitions and programming budgets. Communicate library policy to staff and customers. Provide guidance to staff on all customer service issues and manage customer relations. Work with the Director of Library Services to evaluate and improve Youth & Teen Services Department functions and, as a member of the management team, to evaluate and improve overall library functions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Manage all activities within Youth & Teen Services.  Oversee delivery of excellent customer service, programming, collection development, homework help, and technical assistance.
  2. Administer annual budget exceeding $350,000 and establish budget priorities.
  3. Hire, schedule, train, coach, evaluate, and dismiss Assistant Manager of Youth & Teen Services, Librarians, Assistant Librarians and Library Associates.
  4. Direct and evaluate youth & teen services workflow to continually improve work processes. Establish and monitor performance metrics, analyze data and prepare reports.
  5. Oversee the development, scheduling, implementation and evaluation of approximately 800 high-quality programs annually for youth ages birth through 18, including a multi-week summer reading program (one of the largest in the state of Arkansas). Review and edit website, calendars and other publicity for accuracy.
  6. Oversee development and maintenance of children’s and teen collections, ensuring they remain well rounded and relevant. Manage and monitor selectors’ spending goals, hold ratios, and de-acquisition schedules.
  7. Train, assign, and supervise volunteers assigned to Youth & Teen Services.
  8. Speak, instruct and/or perform in front of library and outreach audiences of all ages (up to 750+ participants).  In general, promote library use in the community.
  9. Fulfill public speaking roles presenting information to various library boards, professional, and civic associations. Represent the library to the public and the media.
  10. Communicate with patrons about policies, responsibilities, and code of conduct. Diffuse irate, volatile, and/or inappropriate customer behaviors.  Train staff to manage these same behaviors. Monitor customer feedback.
  11. Seek competitive grants on a national scale and assure compliance with all requirements.
  12. Develop and maintain excellent relationships with vendors and negotiate purchases and annual contracts. Research vendors for electronic databases, e-book services and related services and make recommendations on vendor selection.
  13. Pursue professional development, which may include travel to keep informed of current and emerging library trends, particularly as related to Youth & Teen Services.

 

SECONDARY DUTIES AND RESPONSIBILITIES

  1. Assist customers at other public service points and deploy youth staff to do the same, as needed.
  2. Serve as manager-in-charge of facility, as needed.
  3. Assist Director of Library Services in managing book/material challenges in accordance with policy and best practice.
  4. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.
  5. Serve on/chair library committees.
  6. Perform any other related duties as required or assigned.

 

EDUCATION AND EXPERIENCE

Graduate degree (MLIS, MLS, M.B.A., M.A., etc.) plus 3 years work experience as a professional-level librarian and 2 years supervisory experience, or equivalent combination of education and experience.  Valid driver’s license.

 

SOFTWARE SKILLS REQUIRED

Intermediate: Database, Presentation/PowerPoint, Integrated Library System Software,

Content Management, Spreadsheet, Word Processing/Typing

 

ADDITIONAL INFORMATION

Other Skills and Abilities:

  1. Ability to perform effectively before a large audience.
  2. Ability to work some evenings and weekends.
  3. Creativity and awareness of community needs to design and implement library services.
  4. Strong organizational, time management and interpersonal skills
  5. Work both independently and as an effective and valued team member.
  6. Work under pressure on multiple projects with frequent interruptions and tight deadlines.
  7. Must love children and have knowledge of children and teen literature.
  8. Must be able to manage projects and meet deadlines.

 

COMPENSATION                                                                                       

$53,000-$79,000

 

TO APPLY:

Send cover letter, resume, and application to:

Sharon Daniel

Fayetteville Public Library

401 W Mountain Street

Fayetteville, AR  72701

sdaniel@faylib.org

POSITION OPEN UNTIL FILLED

 

Manager Youth & Teen Services.pdf

 


 

Library Page (part-time)

The Fayetteville Public Library is accepting applications for part-time Page positions, 10-16 hrs/wk.  Successful applicants must be available for evening and weekend shifts. $8.50/hour. Applications will be accepted until August 20. Job position # PG 18-0813

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.     Load book trucks.  Move loaded trucks to designated areas and accurately shelve library materials according to Dewey Decimal system or alphabetically.

2.     Check item shelf order and rearrange library materials as needed to ensure proper order.

3.     Unload items from book drops and sorting bins.  Sort and transfer items to shelves.

4.     Check audio visual material returned by customers for completeness. Notify appropriate staff when missing parts are determined.

5.     Respond to staff requests for errands and item searching.

6.     Process items on reserve and shelve for customer pickup.

7.     Clean up public areas by re-shelving books and other items left out on surfaces.

8.     Frequently interact with the public and utilize excellent customer service.

9.     Direct customers to appropriate service desk for assistance.

10.  Assist staff with closing procedures.

11.  Perform other duties as assigned.

 

PHYSICAL REQUIREMENTS:

  1. Be able to push heavy book trucks
  2. Lift/carry up to 25 pounds
  3. Remain on feet up to 4 hours at a time
  4. Crouch/stoop/kneel/crawl to shelve on bottom shelves
  5. Reach/balance/climb to shelve on top shelves
  6. Tolerate moderate noise and occasional loud noise

 

TO APPLY:

Send resume and completed library application to sdaniel@faylib.org or:

Sharon Daniel

Fayetteville Public Library

401 W Mountain Street

Fayetteville, AR  72701

 

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