MANAGER, HUMAN RESOURCES

The Fayetteville Public Library, in scenic NW Arkansas, is seeking an experienced human resources manager.

Fayetteville, Arkansas is a charming college town listed as a “best place to live” 3 years in a row by US News & World Report, and the public library is often referred to as the city’s crown jewel.  We seek an experienced HR generalist who understands that our employees are our greatest strength.  We are looking for someone who is committed to recruiting top talent, and providing our staff members with an exceptional work experience. From the moment of hire until the time they leave the organization, we want employees to be engaged in their jobs. Our ideal candidate will be skilled in managing compensation, benefits, recognition, training, performance management and employee relations in a manner that retains staff members long-term and builds our brand. Our Human Resources Manager is tasked with ensuring that our company culture welcomes a diverse population and supports each person in achieving career goals within the organization as we undertake an 80,000 square foot expansion to our existing 88,000 square foot building.

GENERAL DESCRIPTION OF POSITION

Oversees the Library's human resources functions and defines HR policies. Develops and delivers human resources programs that support the organization's overall direction.  Assumes responsibility for all aspects of human resources including recruitment, hiring, onboarding, performance assessment, retention, organizational planning and development, education/training including progressive discipline, compensation, benefits, and employee relations.  Provides an overall strategic plan to increase Library staffing to support the expanded Fayetteville Public Library.  Participates in review of monthly payroll to ensure correct benefits administration.  Provides leadership, direction and supervision for HR Assistant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Establishes recruiting, onboarding, training, and development programs as well as performance management and reward systems.
  2. Leads the effort to promote, teach, and maintain the Library's culture.
  3. Formulates and recommends human resources policies and objectives for the Library.
  4. Determines and recommends employee relation practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and retention.
  5. Directs a process of organizational planning that addresses future staff needs and succession planning.
  6. Creates organizational strategic training and development plans to meet personal, professional, and organizational needs of Library employees.  This includes training managers and directors in progressive discipline.
  7. Assists Director of Accounting and Executive Director by developing recommendations for wage and salary structure, pay policies, performance appraisal programs, and employee benefit programs.  Monitors these policies and programs for effectiveness and cost analysis.  Establishes strategic plans for acquisition, retention, and continuing development of key human resources throughout the Library.
  8. Assists the Executive Director in developing organization charts that reflect optimal efficiency and service goals. Assist in writing and grading job descriptions.
  9. Ensures employee pay rates and benefits are entered into the payroll system accurately.  Reviews preliminary payroll to ensure accuracy of all entries.  Assists in preparing payroll as needed.  
  10. Coordinates annual open enrollment.
  11. Coordinates with Budget Administrator to ensure potential new hires are authorized FTEs and charged to the correct department.  Coordinates with Facilities to ensure new hires are in possession of appropriate badge for the security and timekeeping systems.
  12. Establishes and maintains effective systems of communications with employees.
  13. Identifies legal requirements and government reporting regulations affecting Human Resources function (e.g. OSHA, EEO, ERISA, Wage & Hour).  Monitors exposure of the Library and develops pro-active policy changes to mitigate risk to the Library. Directs the preparation of information requested or required for compliance.
  14. Protects interests of employees and the Library in accordance with Library Human Resources policies and governmental laws and regulations.  Reviews proposed disciplinary actions and develops recommendations for improving employee performance up to and including review of recommendations for terminations.
  15. Formulates and recommends personnel policies and objectives of the Library.  Directs the interpretation and application of those policies throughout the Library.
  16. Provides direction, leadership, and supervision for staff assigned to HR.
  17. Performs any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Degree in Human Resources Management plus 5 year of general experience and 5 years related management experience, or equivalent combination of education and experience. Prefer PHR or SPHR certification or equivalent.  Experience with legal aspects of HR management a plus.

PAY RANGE: $51,210 - $76,794

TO APPLY:
Send cover letter, resume and completed application [PDF iconPDF] to sdaniel@faylib.org or mail to:
Fayetteville Public Library
Attn: Sharon Daniel
401 W Mountain Street
Fayetteville, AR  72701


Library Associate I

Fayetteville Public Library seeks applicants for a part-time (20 hour a week) position at the check-out desk.  Nights and weekends are required.  $10.02/hour.  High customer service skills experience desired.

GENERAL DESCRIPTION OF POSITION

Provide exemplary customer experiences as a main point of patron contact when issuing library cards, assisting with materials checkout, communicating library information and resolving customer complaints.   

All Library positions require customer-focused service to both internal and external customers, flexibility, teamwork, reliable attendance and compliance with all applicable local, state, and federal laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide exemplary customer service in-person at service desks and other locations.  Answer directional and general questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk.
  2. Communicate to patrons library services, policies, responsibilities and code of conduct.
  3. Check out, check in and renew materials, including atypical library items such as electronics and tools, using the integrated library system.
  4. Conduct financial transactions in cash, check or credit/debit card, including ringing on a cash register and using an online point-of-sale system.
  5. Maintain customer database.  Register customers and update library accounts ensuring customer privacy and confidentiality of customer information per Arkansas State Statute 13.2.7.
  6. As assigned, notify customers of damage or missing parts, coordinate return and assess fees on customer account, initiate customer notification of overdue items, fees and requested items.
  7. Initiate a customer payment plan following procedures.  Initiate customer claims returned process.
  8. Ensure building security by following appropriate closing procedure.
  9. Check meeting room renters in and out.  Provide technical assistance with AV system as necessary.

SECONDARY DUTIES AND RESPONSIBILITIES

  1. Operate the automated library conveyor/sorting system and supporting computers; respond to conveyor malfunctions.
  2. Promote library services and programs and participate in outreach opportunities.
  3. Help customers at other service points as assigned.
  4. Assist with library programs and events.
  5. Represent Circulation Department on various library committees as assigned.
  6. Process and notify customers of held items for pick-up.
  7. Provide voter registration forms.
  8. Assume personal responsibility for building maintenance and solving minor issues and problems.
  9. Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

ADDITIONAL INFORMATION

  1. Other Skills and Abilities:
  2. Ability to work evenings and weekends.
  3. Ability to learn and carry out emergency procedures.
  4. Strong organizational skills.
  5. Ability to work both independently and as part of a team.

WORK ENVIRONMENT

  1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.
  2. Ability to occasionally work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop.

Send cover letter, resume and completed application PDF icon[PDF] to sdaniel@faylib.org or mail to:
Fayetteville Public Library
Attn: Sharon Daniel
401 W Mountain Street
Fayetteville, AR  72701

Applications for this position will be taken through Thursday, June 21 at 5 p.m.