Manager, Human Resources – Full Time
Department: Finance and Human Resources
Reports To: Director, Finance and HR Services
Location: Fayetteville Public Library
Rate of Pay: Starting at $29.54 - $33.97 per hour | 40 hours per week
Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off
Safety Sensitive: No
GENERAL DESCRIPTION OF POSITION
As Human Resources Manager, you help create an experience that makes our community say, "I love Fayetteville Public Library!" As a manager, you lead by exemplary example. When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.
As Human Resources Manager, under general direction, you develop, organize and manage all aspects, activities and assigned staff within the human resources department. These activities include recruiting, hiring, onboarding, performance assessment, training and development, retention, employee communication, employee relations, classification, compensation, benefits, organizational succession planning, regulatory compliance, performance management, offboarding, and records management. You lead a culture that mitigates risk. You contribute to the development and implementation of HR policies and procedures to support the organization's overall mission, values, goals, and direction.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Manage the day-to-day HR operations, including the full-cycle recruitment process, from posting job openings to conducting interviews, making job offers, and offboarding. Conduct new employee orientation in conjunction with department manager, process all new hire paperwork as required for both legal and internal compliance ensuring a smooth onboarding experience. Coordinate with Finance & HR Department to ensure all new hires are authorized FTEs and charged to the correct department.
2. Ensure employee pay rates and benefits are entered into the payroll system accurately. Review preliminary payroll to ensure accuracy of all entries.
3. Ensure compliance with labor laws and regulations.
4. Manage HR data and maintain accurate employee records.
5. Handle complex employee relations issues, including conflict resolution, investigations, and disciplinary actions.
6. Promote a positive workplace culture and employee engagement.
7. Collaborate with hiring managers to define job requirements and participate in the recruitment process, including job postings, interviewing, and candidate selection.
8. Develop and implement effective recruitment strategies.
9. Identify training needs and coordinate employee development programs.
10. Facilitate training sessions or workshops on HR-related topics.
11. Develop and update HR policies and procedures in line with legal and organizational requirements.
12. Ensure policies are communicated and consistently applied.
13. Implement and manage performance appraisal processes.
14. Provide guidance to managers on performance assessments, including goal setting, and performance reviews to meet the needs of the organization.
15. Stay current on labor laws and regulations.
16. Prepare HR reports and metrics for management.
17. Lead or participate in HR projects and initiatives aimed at improving HR processes and enhancing organizational effectiveness.
18. Identify opportunities to improve efficiency and effectiveness.
19. Pursue professional development, which may include travel, to keep informed of current and emerging industry and library trends. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations. Serve on and/or chair library committees. Represent the library in public, media, Library Board of Trustees meetings, and professional associations.
20. Display excellent time management skills, attention to detail, problem solving, critical thinking, strong organizational skills with the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.
21. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.
22. Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
PHR or SPHR
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
1. The employee is continuously required to stand; regularly required to walk, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell; and occasionally required to sit.
2. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.
1. Bachelor’s degree in accounting, business administration, finance, or related field, plus 5 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.
2. High language skills including ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information to top management, public groups and/or boards of directors. Must have ability to effectively communicate orally and in writing.
3. Intermediate/high math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.
5. Very high computer skills including intermediate/high knowledge of office productivity software and the ability to use these skills to deliver information to staff, customers, top management, and the Library Board of Trustees.
6. Excellent customer service skills including the ability to resolve difficult customer situations.
OTHER SKILLS & ABILITIES
1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.
2. Deal with difficult and/or delicate situations with tact and diplomacy.
3. Strong organizational, time management, and interpersonal skills.
4. Ability to work both independently and as an effective and valued team member.
5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.
6. Ability to provide own cell phone.
7. Multilingual skills a plus.
Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.
All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws. All supervisory positions require the employee to demonstrate leadership competencies by exhibiting appropriate role modeling and setting proper examples.
Please send completed application, résumé and cover letter to:
Fayetteville Public Library
401 W. Mountain Street
Fayetteville, AR 72701