IT/AV Support Technician – Full Time
Department: Information Technology
Reports To: Director, IT/AV & Innovation
Location: Fayetteville Public Library
Rate of Pay: Starting at $13.92 – $16.00 per hour | 40 hours per week
Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off
Safety Sensitive: No
GENERAL DESCRIPTION OF POSITION
As an IT Audio-Visual Support Technician, you help create an experience that makes our community say, "I love Fayetteville Public Library!" When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.
As an IT Audio-Visual Support Technician, you are responsible for assisting in identifying audio visual needs for library events including setting up, running and taking down library-owned audio-visual equipment for these events in a timely and professional manner. You will work closely with IT management to support the audio-visual needs of the library. This includes running audio visual equipment for events, providing routine maintenance on equipment and replacing when necessary. You should be familiar with audio visual industry standards as set by ANSI/InfoComm.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Set up and operate AV equipment such as soundboard/mixer, EQ, mics, speakers (indoor, outdoor, large venue, portable).
2. Be the first line of AV support for staff and patron issues.
3. Install new hardware and software as directed.
4. Provide front-of-house audio engineering services for indoor and outdoor library events.
5. Set up A/V gear and run cameras and switcher for weekly live streaming of library events.
6. Assist internal customers in person, via email, and by phone.
7. Assist in development of original digital content (videos, podcasts, etc).
8. Provide support and troubleshoot library AV systems.
9. Display excellent time management skills, attention to detail, problem-solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.
10. Demonstrated knowledge of safety equipment and procedures. Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library. Maintain all equipment in like new condition.
11. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned.
12. Conduct special projects as assigned.
13. Represent your department on various library committees as assigned.
14. Assume personal responsibility for building maintenance and solving minor issues and problems.
15. Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
1. While performing the functions of this job, the employee is continuously required to use hands to handle or feel.
2. Regularly required to sit.
3. Frequently required to reach with hands and arms, and talk or hear.
4. Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
5. The employee must occasionally lift and/or move up to 25 pounds.
6. Specific vision abilities required by this job include close vision and color vision.
OTHER SKILLS & ABILITIES
1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.
2. Ability to work both independently and as an effective and valued team member.
3. Strong organizational, time management, and interpersonal skills.
4. Strong desire to learn about library information systems.
5. Ability to learn and carry out emergency procedures.
6. Multilingual skills a plus.
1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.
2. While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.
1. High school or GED, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
2. Minimum age to meet AOSH requirements for working near an automated conveyor and sorting system.
3. Intermediate computer and software skills including experience with Microsoft operating systems, Office Software, and Programming Languages. Understanding of basic networking concepts.
4. Must have ability to effectively communicate orally and in writing.
5. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
6. Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.
7. Basic library skills including the ability to alphabetize a set of books or library materials by title or author, accurately file, and put a set of books or other library materials in alphanumeric order.
Please send completed application, résumé and cover letter to:
Fayetteville Public Library
401 W. Mountain Street
Fayetteville, AR 72701